Reference

What Governs Your Account on mrcoins

These legal terms set out the conditions under which your mrcoins account operates — covering access eligibility, account conduct, data handling and how disputes are addressed. Access to this platform depends on local law and is available only where permitted in your region.

Account eligibility by local lawData handling and retention policyTouch 'n Go eWallet & e-wallet transaction termsDispute and account closure processCookie and tracking policy
mrcoins What Governs Your Account on mrcoins
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

mrcoins handles your account data with specific controls at each stage — from the moment you register to when you request a withdrawal. Here is what that looks like in practice across four key areas.

Data Retention

We keep your account transaction history and identity records for the period required by applicable law. You can request a summary of your stored data by contacting support with your registered account details.

Cookie Policy

Session cookies keep you logged in during a visit; analytics cookies help us understand page performance. Non-essential cookies can be switched off in your browser settings without affecting your ability to log in or deposit.

Account Security

Login is protected by a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, lock your account via the security settings page and contact live chat immediately.

Requesting Changes

To update your registered contact details, correct a data record, or close your account, submit the request through live chat or email. Identity verification is required before any change is applied.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about how these terms apply to your account, or you need to submit a formal request — such as a data access request or an account closure notice — our support team handles those directly. For matters related to e-wallet transactions processed via Touch 'n Go eWallet, Boost or GrabPay, include your transaction reference so we can trace the record quickly.

Team online

Live Chat

The fastest route for account-level legal questions. Open the chat widget from any page while logged in and select 'Account or Policy' from the topic menu.

Email Support

For formal written requests — data access, account history or dispute documentation — email our support address with your account ID and the specific request in the subject line.

Account Help Centre

The Help Centre contains the current version of all policy documents. If a term has been updated, the revised version replaces any earlier copy you may have saved.

Common Questions About Your Legal Rights Here

These are the questions we receive most often about the terms, data rights and account conditions that apply when you use mrcoins in Malaysia. If your question is not here, live chat is the quickest way to get a direct answer.

These terms apply to anyone who opens or uses a mrcoins account where local law permits. Access is not extended to regions where use of this platform is prohibited under local legislation.

Yes. Submit a data access request via email or live chat with your account ID. We process these requests in line with applicable data law and will confirm receipt within a reasonable period.

When an account is closed, we retain records for the period required by law and then delete them. You may request confirmation of deletion once the mandatory retention period has passed.

Our terms govern your account-side transaction record. Touch 'n Go eWallet and Boost each have their own payment terms that also apply. For disputed e-wallet transfers, include the transaction reference when you contact us.

We notify you through your registered account contact — email or mobile number. Updated terms take effect after the notice period stated in that communication. Continued account use after that date means you accept the revised terms.

Raise the dispute via live chat or email with your account ID, the transaction date and amount, and the payment method used — for example, GrabPay or DuitNow. We will review the record and respond in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.