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Terms Conditions That Actually Make Sense

These are the terms that govern your mrcoins account — what we expect from you, what you can expect from us, and how everything from deposits via Touch 'n Go eWallet to withdrawal requests fits into that agreement.

Account eligibility depends on local lawApplies to all payment methods including Touch 'n Go eWallet, Boost, GrabPayUpdated terms are posted here when changes occurContact support if any clause is unclear

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TERMS CONTACT PATHS

Reach Us About Any Term or Condition

If a clause in these terms is unclear, or you believe an account action was taken in error, our support team is the right first stop. You can reach us through live chat directly from the account page, or via our official contact email. For account-specific issues — such as a transaction dispute involving your Touch 'n Go eWallet or Boost payment — have your transaction reference ready when you get in touch. We respond to queries in the order they arrive.

Team online

Live Chat

Open the chat widget from your account page to speak with the support team directly. Have your account details and any relevant transaction reference ready before you start.

Email Support

Send a written query to our support email address. Email is suitable for non-urgent terms clarifications, account review requests, or formal disputes about transaction handling.

Account Help Centre

The Help Centre within your account covers common terms questions — account suspension rules, payment eligibility, and what happens when a term is updated — without needing to contact the team.

What These Terms Actually Cover

mrcoins Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a mrcoins account, you agree to the terms set out on this page. Access to the platform is conditional on local law where you are located — if access is not permitted under the laws of your jurisdiction, these terms do not

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authorise you to proceed. Account eligibility is your responsibility to confirm. All payment activity on your account — whether you fund it through Touch 'n Go eWallet, Boost, or GrabPay — is subject to the transaction rules described here. Deposits clear in accordance with each payment
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rail's own processing behaviour; mrcoins does not hold funds beyond the time needed to credit your account wallet. Withdrawals go through a verification step to confirm account ownership before funds are released. We may suspend or close an account if we have reasonable grounds to believe
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these terms have been breached. We do not charge account maintenance fees, but transaction fees imposed by payment providers are outside our control. Any changes to these terms will be posted on this page with a notice at the top; continued use of your account after
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a change is posted constitutes acceptance. If you disagree with an updated term, stop using the account and contact our support team to discuss your options.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

Your account data is handled under the practices described here and in our Privacy Policy. We keep your information only for as long as your account is active or as required by applicable law. You have the right to request a summary of the data we hold, ask us to correct inaccurate details, or request account closure — all through our support channels. Security on your account is enforced at login through OTP verification tied to your registered mobile number. We do not share your payment credentials, including those linked to Touch 'n Go eWallet or GrabPay, with third parties beyond what is necessary to process your transactions.

Data Retention

We hold your account records for as long as your account is active or as required under applicable law. You can request a copy of your data at any time through the support team.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately so we can lock the account while it is reviewed.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your account preferences. No marketing cookies are placed without your consent, and you can manage cookie settings from your browser.

Requesting Changes

To correct personal details, update your registered mobile number, or close your account, submit a request via live chat or email. Identity confirmation is required before any change is applied.

Common Questions About These Terms

These are the questions we receive most often about how our terms work — covering account eligibility, payment rules, what happens when terms change, and how to raise a dispute. If your question is not here, live chat or email support will get you a direct answer.

These terms apply to anyone using a mrcoins account where access is permitted under local law. It is your responsibility to confirm that using the platform is lawful in your location before proceeding.

Updated terms are posted on this page with a notice at the top. Continuing to use your account after an update is posted means you accept the revised terms. If you disagree, contact support before using the account further.

The same account terms apply regardless of which payment method you use. Processing behaviour varies by payment rail — Touch 'n Go eWallet, Boost and GrabPay each have their own clearing timelines — but the account rules remain consistent.

Yes. We may suspend or close an account if there are reasonable grounds to believe these terms have been breached. We will notify you through your registered contact details and outline the reason where we are permitted to do so.

Contact the support team via live chat or email with your account details and the relevant transaction reference. Disputes are reviewed in the order received, and we aim to acknowledge each one promptly.

We hold the registration details, transaction history and session records tied to your account. You can request a summary of your data, ask for corrections, or request account closure by contacting the support team with identity confirmation.

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