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How mrcoins Handles Your Personal Information

When you open an account or fund your wallet through Touch 'n Go eWallet, Boost, or GrabPay, you share personal data with us. This page sets out exactly what we collect, why we collect it, and what control you have over it.

Account data collected at registrationPayment data handled per e-wallet provider rulesYour right to access and correct your dataData retention tied to account activityContact us to request changes or deletion

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or request deletion of the personal data we hold on your account, reach out through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. Have your registered email address ready so we can verify your identity before acting on any request.

Team online

Live Chat

Start a live chat session from any page on mrcoins. Quote your registered email and state your data request clearly so our team can handle it without delay.

Email Support

Send your privacy request to our support email address listed on the Contact page. Include your account username and the specific data action you are requesting.

Account Settings

Some personal details — display name, mobile number, preferred language — can be updated directly inside your account settings without contacting support.

What We Collect and Why We Use It

mrcoins Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you give us directly — your name, email address, mobile number, and the payment method you use to fund your account, whether that is Touch 'n Go eWallet, Boost, or GrabPay. We also collect technical data your device sends automatically, such as IP

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address, browser type, and session timestamps. This data serves three purposes: verifying your identity, processing your deposits and withdrawals, and keeping your account secure. We do not sell your personal data to third parties. We may share data with payment processors — including the e-wallet providers
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you choose — strictly to complete your transaction. We may also share data with fraud-prevention services where our systems flag unusual account activity. Access to your data inside mrcoins is restricted to staff who need it to operate your account. Any data shared externally is covered
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by the receiving party's own data-protection obligations. Whether this policy applies to you depends on local law and the jurisdiction from which you access our platform; it is available where local law permits. Players in Kuantan and elsewhere in Malaysia are subject to the same policy
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terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Secure and Manage Your Information

Security and transparency are the two pillars of how we manage account data. We use SSL encryption on every page, so data moving between your device and our servers stays protected. Our data-retention periods are tied to account status — active accounts retain full records, while closed accounts are subject to a standard retention window before deletion is applied. Cookies help us remember your session state and payment-method preference, so you are not re-entering your GrabPay or Boost details each visit.

SSL Encryption

Every page on mrcoins runs over SSL. Data you submit — account details, payment method choices, session actions — is encrypted in transit between your device and our servers.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your chosen payment method, such as Touch 'n Go eWallet or Boost, across visits.

Data Retention

We keep your account data for as long as your account is active and for a defined period after closure, in line with standard financial record-keeping obligations.

Access Control

Internal access to your personal data is role-restricted. Only staff directly involved in account operations, payment verification, or fraud review can view your records.

Common Questions About Your Privacy at mrcoins

These are the questions we get most often about how we handle personal data. If your question is not covered here, our live chat team can walk you through your specific situation.

We collect your name, email address, mobile number, and the payment method you register — for example, Touch 'n Go eWallet or GrabPay. Device and session data is also logged automatically.

We share data only with payment processors needed to complete your transactions and with fraud-prevention services when flagged activity occurs. We do not sell your data to any third party.

Contact us via live chat or the support email on our Contact page. Verify your identity with your registered email address and we will process your data-access request.

Yes. Submit a deletion request through live chat or email. Note that some records may be retained for a defined period after account closure to meet standard financial compliance requirements.

Closed account data is held for a standard retention period in line with financial record-keeping norms, then deleted. Active accounts retain full records for as long as the account remains open.

We use session and preference cookies — they remember your login state and payment choice, like Boost or GrabPay. You can manage or disable cookies in your browser settings, though some features may not work as expected.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How mrcoins Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

How We Secure and Manage Your Information

SSL Encryption

Cookie Use

Data Retention

Access Control

Common Questions About Your Privacy at mrcoins

01 What personal data does mrcoins collect when I open an account?

02 Does mrcoins share my data with third parties?

03 How do I request a copy of the data mrcoins holds on me?

04 Can I ask mrcoins to delete my account data?

05 How long does mrcoins keep my data after I close my account?

06 Does mrcoins use cookies and can I turn them off?

Privacy Policy

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